Free Insured Shipping and Easy Returns: Peace of Mind Shopping at Luxe Bathroom Vanities
At Luxe Bathroom Vanities, we understand that online shopping can be a nerve-wracking experience. You can never be quite sure if the product will meet your expectations or if it will arrive in pristine condition. That's why we offer free insured shipping and an easy returns policy to ensure that you have a stress-free shopping experience with us.
We want you to be completely satisfied with your purchase, and that's why we offer a no-hassle 30-day return policy (14 days for James Martin products). If you decide to return an item that isn't damaged/defective/incorrect (i.e. Buyer's Remorse), you have 30 days from the date of delivery to return it. Please save all packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition, not installed/used/damaged, and packed up in their original foam/boxes. If you cancel your order before it's processed and shipped, we'll refund your payment in full. Once your item has been picked up from our distribution center by the freight carrier, it's considered shipped. If your item has already shipped, any cancellation will be considered a “return”. To initiate a return, simply contact us via any of our customer service methods, and we'll create a Return Merchandise Authorization (RMA) number for you. Return shipping charges are billed back to the customer in the case of Buyer's Remorse returns. Luxe Bathroom Vanities will pay the original "to" shipping charges and any re-stocking fees. We can often send you wood samples (for James Martin, and Fresca products), additional warehouse or showroom photos of the products, and get you specific measurements from the warehouse if your space is very tight. Call us at 866-670-7337 to request samples or any additional information you might need.
We'll inform you about the return shipping costs and generate an RMA number for you. We'll send you the necessary return paperwork via email and help you arrange for pickup. It's possible that we'll require pictures of the product and packaging for insurance purposes, as some carriers consider a returned item to be "used."
Once we've received the item(s) and verified that they are in like-new, resellable condition, we'll process your refund back to your original payment method
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to firstname.lastname@example.org the day of delivery. Luxe Bath Vanities will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our Shipping & Return policy.
Other Return Policy Notes:
- Luxe Bath Vanities only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.