Free Insured Shipping and Easy Returns: Peace of Mind Shopping at Luxe Bathroom Vanities
At Luxe Bathroom Vanities, we understand that online shopping can be a nerve-wracking experience. You can never be quite sure if the product will meet your expectations or if it will arrive in pristine condition. That's why we offer free insured shipping and an easy returns policy to ensure that you have a stress-free shopping experience with us.
Insured Shipping: Protecting Your Investment
We know that your purchase is an investment and that's why we take extra care to ensure that your item arrives in perfect condition. All our orders are 100% fully insured against any shipping damage and manufacturer defects, so you can be confident that your investment is protected. In the unlikely event that your item arrives damaged, simply refuse it and note the damage on the delivery slip. Take a few photos with your cell phone if possible and contact us via email, phone, or live chat (Within 48 hours from delivery). We'll have a replacement shipped out to you as soon as possible, or if you don't have time for a replacement, we'll refund you in full.
If you're unable to inspect the item prior to accepting delivery, don't worry. You're still covered in the event of concealed damage. Simply note on the delivery slip that the driver wouldn't allow you to inspect the item, document the condition of the box, and report any damage or defects to us within 48 hours via email or phone. We'll assist you in getting the item replaced as soon as possible. If the damaged or defective item isn't needed back at our warehouse, we may have you donated to a local charity, such as Habitat for Humanity.
Please keep in mind that handmade wood furniture and stone/quartz/ceramic/glass countertops may have some natural variations in color, texture, shading, veining, and +/- size tolerances of up to 1 inch. If your space has very specific measurement requirements, contact us via any of our customer service methods, and we can have the warehouse take exact measurements of the item(s) you're considering. Also, please note that computer monitors and cell phone/tablet screens can vary, so the colors of your item may look slightly different in person than they do on your screen. We're happy to send you wood and stone samples and additional photos upon request.
Via email at email@example.com
Via live chat at the bottom right corner of the site (the blue tab)
Via phone at 866-670-7337
Easy Returns: No Questions Asked
We want you to be completely satisfied with your purchase, and that's why we offer a no-hassle 30-day return policy (14 days for James Martin products). If you decide to return an item that isn't damaged/defective/incorrect (i.e. Buyer's Remorse), you have 30 days from the date of delivery to return it. Please save all packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition, not installed/used/damaged, and packed up in their original foam/boxes.
If you cancel your order before it's processed and shipped, we'll refund your payment in full. Once your item has been picked up from our distribution center by the freight carrier, it's considered shipped. If your item has already shipped, any cancellation will be considered a “return”.
To initiate a return, simply contact us via any of our customer service methods, and we'll create a Return Merchandise Authorization (RMA) number for you. Return shipping charges are billed back to the customer in the case of Buyer's Remorse returns. Luxe Bathroom Vanities will pay the original "to" shipping charges and any re-stocking fees. We can often send you wood samples (for James Martin, and Fresca products), additional warehouse or showroom photos of the products, and get you specific measurements from the warehouse if your space is very tight. Call us at 866-670-7337 to request samples or any additional information you might need.
We'll inform you about the return shipping costs and generate an RMA number for you. We'll send you the necessary return paperwork via email and help you arrange for pickup. It's possible that we'll require pictures of the product and packaging for insurance purposes, as some carriers consider a returned item to be "used."
Once we've received the item(s) and verified that they are in like-new, resellable condition, we'll process your refund back to your original payment method.