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We have a small space but wanted two sinks, only one size would work and Luxe Vanities had one we fell in love with.
The delivery of the vanity was smooth, but the backsplash came cracked. Raad is working diligently to send a new piece as well as some touch up paint for the vanity.
Couldnt ask for better communication and customer service with the owner calling me directly
Cant wait for all the parts to arrive and start using our bathroom again .
Thank you Raad!
Wendy and John
Beautiful vanities. Upon inspection after delivery, the vanities were packed extremely well. High quality. The customer service is a 10. Couldn't ask for better customer service at Luxe Bathroom Vanities. I highly recommend purchasing from them.
We have had a great experience with Lux Bathroom Vanities. Their customer service is excellent. I had some concerns after placing my order and they addressed them immediately. The James Martin Marcello Vanity we ordered is stunning! The quality is amazing. I highly recommend them and will be placing future orders with them.
They new exactly what I needed respond fast customer service was up and beyond. The shipping was fast and came as pictured looks great. Will order again for my next project.
Dear Raad/ owner,
When I originally ordered the vanity, I specifically asked if it included a backsplash. I was told that it did, although it was not shown in the picture. Based on that confirmation, I went ahead with the purchase as part of our restroom renovation.
We’ve only just now opened the box, and to my disappointment, there is no backsplash included. This is very frustrating, as I was clearly told otherwise, and I made the purchase based on that information.
Although it’s been about a month and a half since the order was placed, I would still like to receive the backsplash that was supposed to come with it. Please let me know how this can be resolved.
Sincerely,
James N. Burrell Jr
[Order Number, #3299]
[Contact Information: [****]]
Let me know if you'd like it to sound firmer or more formal.