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This company is awful. I tried to purchase this item twice (one without the mirror and one with). I received no status update after placing my orders. I sent emails inquiring about status updates 4 to 5 days later, and both times, my orders were canceled the day I sent the email. Wondering if this is even a real company. Stay away.
We have had a great experience with Lux Bathroom Vanities. Their customer service is excellent. I had some concerns after placing my order and they addressed them immediately. The James Martin Marcello Vanity we ordered is stunning! The quality is amazing. I highly recommend them and will be placing future orders with them.
They new exactly what I needed respond fast customer service was up and beyond. The shipping was fast and came as pictured looks great. Will order again for my next project.
Dear Raad/ owner,
When I originally ordered the vanity, I specifically asked if it included a backsplash. I was told that it did, although it was not shown in the picture. Based on that confirmation, I went ahead with the purchase as part of our restroom renovation.
We’ve only just now opened the box, and to my disappointment, there is no backsplash included. This is very frustrating, as I was clearly told otherwise, and I made the purchase based on that information.
Although it’s been about a month and a half since the order was placed, I would still like to receive the backsplash that was supposed to come with it. Please let me know how this can be resolved.
Sincerely,
James N. Burrell Jr
[Order Number, #3299]
[Contact Information: [****]]
Let me know if you'd like it to sound firmer or more formal.
My Husband and I are doing a remodeling on our Master Bathroom and I came across these beautiful vanities online. I called Luxe Bathroom Vanities for an inquiry. I was able to talk to Rod who was very polite and courteous. He was able to let me know that they had them in stock. He was also willing to work with me and negotiate a price that would work for both of us. My vanities were shipped out within a couple of days and delivered within a week. No delivery issues or damages to my beautiful new vanities. I am looking forward to seeing them in my new bathroom. I would strongly recommend these guys for your new vanities. Special Thanks to Rod!